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How to create a return merchandise authorization request

 

The Return Merchandise Authorization (RMA) feature allows you to efficiently record and track items being returned to a supplier. You can create an RMA either directly from the Purchase Order or from the dedicated RMA screen.

Method 1: Creating an RMA from a Purchase Order (Recommended)

This is the easiest way to create an RMA for inventory you have already received.

  1. Find the relevant purchase order where the inventory was initially received in the Purchase Orders page here https://dealers.tiretutor.com/purchases

  2. Open the relevant purchase order.

  3. Initiate the return by clicking on the Create RMA request button on the top right.

  4. Edit the details of the return, such as the quantity. For instance, if you received four items but are only sending back two, adjust the quantity accordingly.

  5. Click the Request button on the top right.

This action will immediately create a record of the items you are sending back to the supplier.

Method 2: Creating an RMA from the RMA Screen

You can also create a new RMA record from the main RMA page.

  1. Navigate to the dedicated RMA screen, here https://dealers.tiretutor.com/rmas

  2. Click the Create RMA request button on the top right.

  3. Fill out all the relevant required information, including:

    • The vendor you are returning the item to.

    • The specific product being returned.

    • Any other details you wish to record about the return.

  4. Click the Request button on the top right to send and request the RMA