How to Process a Customer Refund

Locating the Work Order

To begin the refund process for a paid or partially paid order, navigate to your work orders page .

You can find your work orders page by clicking on POS on the left side menu and then selecting Work Orders, or by going to this URL https://dealers.tiretutor.com/pos/workorders

Searching for the Order

Once on the work orders page, you have several options to find the specific order:

• You can use the search function to look for a work order.

• Alternatively, you can filter the orders by their payment status. Search for orders that are Paid or Unpaid. Orders that are Partially Paid will also appear under these search filters.

• The process for issuing a refund is the same whether the order is fully paid or partially paid.

Initiating the Refund

After locating the correct work order, scroll down within the order details until you see the Payments blue text on the bottom right, above the "Send Review Request" check box.

Click on Payments. A popup with a list of payments will show up.

You can now click the Refund action for any payment you want to refund.

Issuing the Refund

You will now be prompted to enter the amount you wish to refund. You have the flexibility to enter the full amount of the payment or a partial amount.

Once the desired refund amount is entered, click the Issue Refund button.

⚠️ Important Caution

Please note that there is no confirmation pop-up or warning message (such as "Are you sure?") after you click Issue Refund. The refund will be processed immediately upon clicking the button. Exercise caution and double-check the amount before proceeding.