How to request a new tire SKU
Can't find a tire? Here's how to request a new SKU be added to your catalog, and how to track the status of your request.
Step 1:
If you're searching for a SKU that isn't in your current catalog, you'll see this message at the top of the search: "Click here if you want to request a missing Tire SKU".
Step 2:
Click the link, and you'll be brought to page with a quick form. In the form, enter the brand, the product code, and any additional info that helps us track it down.
Step 3:
Hit "Submit Request" and you'll see your request appear in the status tracker below. "Processing" means we're on it. "Resolved" means it's in your catalog and ready to use.
Step 4:
Once the tire's added, we'll email you with the details and a direct link to it in your catalog. You can also come back to this page any time to check the status and access links for newly added tires by going into your Settings, scrolling down to the Inventory menu, and clicking into "Request Missing Tire". Try it next time you need to add a tire to your catalog.