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How to Use DVI

Build trust and transparency with your customers, and increase your ARO while doing it.

1. Initiate the Inspection

  • Access the work order via QR code or the desktop tab.
  • Select the "Start DVI tool" button within the work order to begin.

2. Configure Vehicle & Technician Details

  • Confirm the vehicle information that is automatically imported by the system.
  • Enter the current mileage to determine required services (e.g., oil changes).
  • Select the specific vehicle type (e.g., "Dually" vs. "Car"). This selection automatically adjusts service fields, such as the number of tires and brakes.
  • Verify the Service Writer information, which is pulled from the work order by default (this can be manually overridden if necessary).

3. Conduct the Inspection

  • Use the color-coded indicator system (Green, Yellow, Red) to record measurements, such as tire tread depth.
  • Enter technician notes.
    • Note on Language: Text typed by the technician will remain in the original language until the customer toggles the "Translate" button on their view.

4. Pricing & Summarization

  • Review the AI-generated pricing populated in the tool.
  • Manually edit any pricing fields as needed to ensure shop-specific accuracy.
  • The system will compile an AI-generated summary for the customer based on your inputs and technician notes.

5. Customer Consent

  • Once the inspection is complete, send the DVI to the customer.
  • Wait for the customer to review the inspection and provide consent before beginning any work. You'll receive an email when they have approved services.

Want more information on how to effectively add it to your process? Read this article.