Using multiple Square terminals at your store

Prerequisites

• Ensure your Square terminals are connected to Wi-Fi.
• Best Practice: Physically label your terminals (e.g., "Counter 1") so you can easily distinguish between them in your system list.

Phase 1: Connecting Your Terminals

1. Navigate to Settings > Integrations.
2. Select Connect Square Terminal.
3. On the physical terminal device, navigate to the sign-in screen.
4. Select the option to sign in using a Device Code (do not use email or phone number authentication).
5. Enter the code displayed on the terminal screen into the prompt in your browser.
6. The terminal will now be registered to your system.

Phase 2: Selecting a Terminal for Payments

1. Open the work order or payment screen.
2. Select your desired terminal from the dropdown menu.
3. The system will remember your choice for the remainder of your browser session.
4. If no specific terminal is selected, the system will automatically route the payment to the first terminal in your list.

Troubleshooting

1. Terminal Not Appearing: Ensure the terminal is fully powered and connected to Wi-Fi.
2. Device Unavailable: If a device was authenticated via email/password instead of a device code, it may be visible but unusable. Please re-authenticate the device using the Device Code method.
3. Connection Diagnostics: Visit the Connection Health section within the Integrations settings to view a diagnostic breakdown if you experience issues.